System down
My solar company went out of business and my system is down
Updated October 16, 2026.
When the company that sold and installed your system closes, the repair doesn't vanish. It usually lands on someone else, and the hard part is figuring out who and getting them to answer.
Who is usually on the hook
- You own it (cash or a loan): the panel and inverter makers' warranties are yours and survive the installer. The lender is a separate company from the repair.
- It's a lease or a PPA: the company that owns the system and bills you is responsible under your agreement, even if it's a successor company you never signed with.
Why the request has to be dated
Every month the system sits dead is power you paid for and didn't get. A dated letter to the right company, with the date it stopped and what you need by when, starts a record. Phone calls don't.
Start with the free production check to put a number on the gap, and see if your installer closed for company-by-company notes.
The letter that gets a written answer. I write it for you from your own agreement, bills and production numbers: a dated letter that puts the facts on the record and asks for a written answer by a date. If no written answer comes within 30 days, the follow-up letter is free.
$99 flat, ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.