Privacy and terms · updated September 16, 2026
What we keep, what we don't, and the deal
Solar Still Works is run by Jon Barney in Taylorsville, Utah. This page is the whole policy. There's no longer version hiding behind it.
What we collect
| When you | We keep | We don't keep |
|---|---|---|
| Run the free check | Your email, ZIP code, system size, install date, lifetime production, and the verdict | Anything else. There is no account |
| Ask for a repair referral | The above plus the phone number and inverter brand you give us | |
| Build a Report Card or Home Sale Packet | Your email, product, ZIP, system size, install date, lifetime production, installer, brands, and the verdict | Your name, street address, serial numbers, loan details, and utility. Those are printed on your copy in your browser and never sent to us |
| Ask us to write a letter for you | Your name, email, ZIP code, installer or servicer, equipment brand, what is happening, and the photos and papers you send us | Anything beyond what your letter needs. We send nothing to any company; your papers go only into the letter you send yourself |
| Pay for a document | Stripe handles the payment and tells us only that it succeeded and which email paid | Your card number. It never touches our site |
What we do with it
- Send you your result, and one reminder about a year later to run the check again.
- If you asked for a referral, contact you ourselves, tell you the name of the repair company first, and pass your details to that one company only with your say-so.
- Look at totals, such as what share of checked systems are underproducing, without names attached.
What we never do: sell or rent your information, pass it to law firms or lead brokers, run advertising, or add you to anyone else's list. If a company ever pays us for a referral, it is disclosed on the page where you opt in.
Visit counting
We use Google Analytics to count visits, see which pages people read, and learn which installer pages bring people here. It sets a cookie so repeat visits aren't double counted. It does not see what you type into the check or the documents, and we've turned off Google's advertising features and the sharing of this data with other Google products. If your browser sends a Do Not Track signal or you use a blocker, the page works exactly the same.
Where it lives
Form submissions are stored by Netlify, our hosting provider, in the United States. Payments are processed by Stripe. Expected-production figures come from PVWatts, a public model from the National Laboratory of the Rockies; only your ZIP code's coordinates and system parameters are sent to it, never your email. Your document's saved answers sit in your own browser's local storage so you can come back to them, and you can clear them any time by clearing site data.
Your choices
Email jon@solarstillworks.com to see what we hold about you, correct it, or have it deleted. We'll do it within a few days and confirm. Unsubscribing from the yearly reminder is one reply.
Terms for the documents
- What you're buying. A one-time document generated from the information you enter and public warranty and model data. You can save and print it as many times as you like.
- What it isn't. An inspection, a warranty, insurance, or legal, financial, or engineering advice. It compares production to a model and maps typical warranty terms; it cannot detect electrical faults or safety problems, and a "normal" verdict does not mean a system is safe.
- Accuracy. The document is only as good as the numbers you enter and the typical terms for the brands you name. Confirm warranty terms against your own contract before relying on them.
- Refunds. If the document doesn't do what this site says it does, email us within 30 days and we'll refund the purchase, no argument.
- Prices. Shown on the page before you pay. No subscription, no renewal, no hidden fee.
Terms for the filing service
- What you're buying. We write a warranty claim or billing and service dispute from the facts, photos, and papers you give us, and build an evidence pack. Once you approve it, you send it to the company yourself; we never send anything in your name. $99, one time.
- What it isn't. Legal advice or representation. We're not a law firm, we don't file lawsuits or bankruptcy claims, and we can't guarantee any company will approve a claim, issue a credit, or reply.
- Speed guarantee. The claim letter and evidence pack reach you within 3 business days of us receiving your photos and papers. If they don't, we refund the fee in full and still finish the work.
- Follow-up letter. If the company hasn't answered in writing within 30 days of when you send your letter, forward us that and we'll write one short follow-up letter at no charge. Ask within 60 days of receiving your letter. One follow-up only; we don't track or chase.
- Your information. Used only to prepare and send your claim. It goes to the company you're claiming against and nowhere else.
Changes
If this page changes in a way that matters, the date at the top changes and anyone on the reminder list gets a note. Questions go to jon@solarstillworks.com.