Balanced Billing
Sunnova Balanced Billing true-up: what it is, and why it matters after an outage
Updated October 22, 2026.
Many Sunnova Easy Plan leases and PPAs use “Balanced Billing”: you pay a steady monthly amount based on estimated production, and once a year the agreement compares that estimate with what the system actually produced.
Why it matters after an outage
- The yearly comparison is where an outage shows up, and your agreement says what happens when actual production falls short.
- How the outage months were counted matters: measured by the meter, or estimated, and under which section of the agreement.
- Timing: SunStrong's public replies tie the true-up to the system's in-service date, its anniversary. See what SunStrong has said.
What to ask for in writing
The yearly statement your agreement describes, how production was counted for any down months, and the status of any credit, with a date for the answer. Terms vary by contract; your agreement is what governs.
More: SunStrong outage credit.
The SunStrong outage letter. I write it for you from your own agreement, bills and production record: a dated letter to SunStrong that puts the facts on the record, quotes your agreement and asks for a written answer by a date. If no written answer comes within 30 days, the follow-up letter is free.
$99 flat, ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.