Connecticut
SunStrong investigation in Connecticut: what the Attorney General said, and what to put in writing first
Updated October 22, 2026.
Connecticut's Attorney General has publicly announced an investigation involving SunStrong Management. This page sticks to what the Attorney General's own release says, and to what you can put in writing first.
What the Attorney General's office said
From the release “Attorney General Tong Announces New Developments to Hold Solar Industry Accountable” (March 17, 2026):
“Since SunStrong began managing these contracts in 2024 and 2025, the Office of the Attorney General and Department of Consumer Protection have jointly received approximately 65 consumer complaints. Consumers have complained that the company is failing to uphold warranties, not responding to consumer complaints, and charging consumers a $10 monthly fee to receive data regarding their solar system's production.”
This page doesn't predict what the investigation will find or what anyone is owed.
Filing your own complaint
Complaints go to the Attorney General's office directly, from you: the Attorney General's office takes complaints through its own complaint page.
Why a dated letter first
A complaint is stronger with a record behind it: your agreement, the dates the system was down, what you were billed, and SunStrong's written answer (or the date it didn't answer). One dated letter to SunStrong creates that record, whatever you decide to do next.
The SunStrong outage letter. I write it for you from your own agreement, bills and production record: a dated letter to SunStrong that puts the facts on the record, quotes your agreement and asks for a written answer by a date. If no written answer comes within 30 days, the follow-up letter is free.
$99 flat, ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.