Dispute form
SunStrong PR2-CRF dispute form: what owners are told, and what to keep in writing
Updated October 22, 2026.
Owners have reported being told by SunStrong representatives, on the phone, to file a “PR2-CRF” form to dispute charges for months their system wasn't working. If you've filed one and heard nothing, you're not alone.
Why a form alone often isn't enough
- It's filed on their side. An owner reported filing during a call and getting no copy, no case number or no follow-up.
- Months pass. “Under review” and “it shouldn't be much longer” aren't dates.
What keeps it moving
A dated letter, in writing, that names the date you filed, who you spoke with, the outage dates and your agreement, and asks for a written answer on the request by a date. It turns a phone-call form into a record.
More: SunStrong outage credit.
The SunStrong outage letter. I write it for you from your own agreement, bills and production record: a dated letter to SunStrong that puts the facts on the record, quotes your agreement and asks for a written answer by a date. If no written answer comes within 30 days, the follow-up letter is free.
$99 flat, ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.