Not working
SunStrong system not working: who fixes it and what to ask for in writing
Updated October 22, 2026.
The system stopped, the app shows zeros or “estimated” bars, and SunStrong hasn't sent anyone. Here is who is responsible and what matters while you wait.
A lease or a PPA: SunStrong services the agreement and bills you, so the written request goes to SunStrong, under your agreement's terms.
You own it (cash or a loan): the equipment makers' warranties are yours, and the lender is a separate company from the repair.
What matters while it's down
- The dates. The day it stopped and every contact since are the backbone of any request.
- Your bills. On a PPA you typically buy the power the system produces; on a lease the agreement sets what you pay and what the company owes for repairs. Either way, a bill for a dead system is worth putting next to the agreement.
- A repair date in writing. “No appointments available” isn't an answer you can do anything with. A written date is.
More: billed while the system is down, the outage credit, or run the free production check.
The SunStrong outage letter. I write it for you from your own agreement, bills and production record: a dated letter to SunStrong that puts the facts on the record, quotes your agreement and asks for a written answer by a date. If no written answer comes within 30 days, the follow-up letter is free.
$99 flat, ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.