Buyout
How to get a SunStrong buyout quote in writing
Updated October 19, 2026.
If SunStrong services your former SunPower or Sunnova lease or PPA, a buyout runs through them. Owners report quotes that take weeks, arrive without an itemization, or don't match the agreement. If you're selling, a quote that isn't good through your closing date can stall the sale.
What the quote should match
- Your agreement's buyout or purchase terms. Many agreements print a schedule of prices by year, or say how the price is set. The quote should follow it.
- An itemization. What the number is made of, so it can be checked against the contract.
- A good-through date. A date that covers your closing or refinance.
Why it stalls, and what moves it
A phone request gets "we'll get back to you." A dated written request that names the account, cites the buyout terms, says what you need and gives a date to answer in writing gets routed to someone who can sign. More: SunStrong buyout quote too high, selling with a Sunnova or SunPower lease and the lien and the payoff letter.
The Home Sale or Buyout Packet. A dated demand, prepared from your own agreement and latest statement, that quotes the transfer, buyout or release terms, says exactly what you need and by when, and gives your agent and title company a date to point to. Plus a one-page summary for the closing file, and one follow-up letter if they don't answer in writing within 30 days.
$249, ready in 3 business days. You read and approve it, then send it yourself.
Get the packet, $249 What's in it or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.