SunStrong
SunStrong Management PPA: what your agreement still says
Updated October 29, 2026.
If you signed a power purchase agreement (PPA) with SunPower, Sunnova or PosiGen, SunStrong Management now sends the bills and handles service. SunStrong took over SunPower's leases after SunPower's bankruptcy, handles billing, collections, monitoring and customer service for the Sunnova contracts sold in Sunnova's bankruptcy, and took over part of PosiGen's residential portfolio in 2026. The company changed, but the agreement you signed still sets the rate, the escalator, the length and the buyout schedule unless a written change says otherwise.
Why a PPA bill stops matching the system
- You pay for power: on a PPA you usually pay for the power the system actually makes, so a dead system and a full bill are worth putting side by side.
- Estimated months: many Sunnova agreements bill a fixed monthly amount based on estimated production and compare it with actual production once a year. Owners report monitoring apps showing “estimated” production for months the system made nothing.
- Terms said not to apply: owners are told a guarantee or a credit “was not transferred.” Which side of that line your agreement falls on is a question about your agreement, and the answer should be in writing.
The date that matters
Your agreement's billing or dispute section may set a time limit for disputing a bill. Check it before more statements go by, and put the dispute in writing with dates.
More: billed while the system is down, SunStrong outage credit, what happens to a Sunnova lease or PPA, all SunStrong answers.
The SunStrong PPA letter. I write it for you from your own agreement, bills and production record: a dated letter to SunStrong that puts the months on the record, quotes your agreement and asks for a written answer by a date. No written answer in 30 days? One follow-up letter is free.
$99, one time. Ready in 3 business days. You read and approve it, then send it yourself.
Have it written for you, $99 or email jon@solarstillworks.com
“After the letter was sent, it was mere days that they got back to me with a much more positive email looking into all our issues causing the total system to be down.”
Tami B., SunStrong customer
What happened next: after her letter, SunStrong answered in writing within days, saying it would put billing and collections on hold, cancel auto-pay and set up a deferment while it looks into the system. SunStrong then confirmed in writing that it recognized the hail storm as a Force Majeure Event and applied a three-month payment deferment. See page 1 of her letter.
What this page isn't
It isn't legal advice. Agreements and state rules differ, and your own agreement wins over anything general here. I prepare documents at your direction; you review, sign and send them yourself.