SunPower · all states · updated 2026-09-05

SunPower went bankrupt. Here's what to do if they installed your solar.

SunPower filed for Chapter 11 in August 2024 and, on September 20, 2024, its phone line and support went dark. The company that bought the SunPower name did not take on responsibility for systems already installed. Roughly 600,000 homes were left with panels that work, a support line that doesn't, and a loan or lease that kept right on going. Two years on, most of those homes still haven't sorted it out, and a lot of what's been said about their monitoring is out of date. This page is the calm version.

Getting monitoring back: three paths, cheapest first

Most orphaned homeowners just need their own login to the inverter maker's app. SunPower systems are different because the panels report to a SunPower gateway, the PVS5 or PVS6, rather than to Enphase. That gateway is not dead. It still records production, it still sits on your home network, and there are three ways to see what it knows.

First, tell "not reporting" from "not producing"

A dead app can't tell you which of two very different things has happened. Often the panels are producing fine and only the reporting died. Sometimes the microinverters themselves have gone quiet, which on some SunPower systems happens when they stop receiving the periodic updates the gateway used to relay. Two quick tells: your electric bill's solar credit or export line, which will have dropped to nothing if production stopped, and the utility meter on a sunny afternoon, which should be running backward or showing export. Most utility apps also have a daily usage chart with bars split by rate period; the part of the bar that dips below the zero line is solar you sent back to the grid. If that dip shows up on sunny days and then vanishes, production stopped on the day it vanished. A third tell, free and fast: an app that reads the PVS gateway over your home Wi-Fi (path 2 below) lists each microinverter individually and shows which ones have gone quiet. If the house is still getting solar power, paths 1 and 2 below will get you your numbers cheaply. If production really stopped, go straight to path 3; the commissioning visit re-provisions every microinverter along with the new gateway.

1. The old app, under its new name

The mySunPower app was bought out of the bankruptcy by SunStrong, the company that also took over SunPower's leases, and it now runs as SunStrong Connect in the app stores. Basic live monitoring is free. History and analytics are a paid tier at roughly $10 a month or $100 a year, and if your gateway reports over cellular rather than your Wi-Fi, SunStrong charges for that connection too. If your login still works, this is the zero-effort option. Confirm current prices in the app; they've changed more than once.

2. Read the gateway directly over your own Wi-Fi

The PVS gateway has a local connection that never depended on SunPower's servers. Independent apps connect to it over your home network and show live production, panel by panel, with no account and no subscription for the basics. One SunPower owner in the customer groups pointed us to Sunflower, an iPhone app from a small developer, free with an optional premium tier around $2 a month and an optional hardware bridge for remote access. There are also free open-source dashboards for people comfortable with a small computer on the network. None of these are made by SunPower or SunStrong, and we haven't tested them ourselves; read the reviews, and understand that "local" means it works when you're home on the same Wi-Fi.

3. Replace the gateway with Enphase's

Enphase sells a replacement IQ Gateway plus a technician visit to commission it, as a kit for $699 plus tax. After that the standard free Enphase app works under your own account, for good, and the PVS is out of the picture. More than 2,500 SunPower owners took this route in the first months. It's the right answer if the PVS itself has failed, if you want a single app that will outlive every company involved, or if you're selling the house and want a clean handoff. It's the wrong first move if paths 1 or 2 already show you your numbers.

Whichever path, the free check on this site works with any lifetime production figure you can get, including the exported kWh on your utility's net metering statements. That reads a little low, since the house uses some power before it reaches the meter, but it catches a dead system.

This week

1. Find out if it's producing. Run the free check with whatever lifetime number you can find. If the number is fine, most of the panic goes away.
2. Get your numbers back, cheapest path first. Try the SunStrong Connect login, then a local app that reads the PVS gateway over your Wi-Fi, and only then the Enphase kit. Confirm on the wall that your system is Enphase underneath before buying anything; some SunPower systems used other inverters.
3. Register the Maxeon warranty in your own name. Maxeon is a separate company from SunPower and is still in business. Register on their site with a panel serial and your install date. Most SunPower customers were never registered directly.
4. Find your paperwork. The contract, the system design sheet, the permit, and the interconnection approval. If you have any old exports from the app, keep them. The Report Card puts all of it on one dated page.
5. Confirm who has your loan or lease. SunPower loans were sold to other lenders and are serviced by whoever bought them; your statement names them. SunPower leases and power purchase agreements were transferred to a new servicing company after the bankruptcy. Keep paying, and put the servicer's name with your paperwork. If you were misled at the sale, that's a consumer attorney's question, not ours.

Questions SunPower owners keep asking

Is my 25-year warranty gone?

Two warranties were sold to you as one. SunPower's own guarantee covering workmanship and production is gone. The Maxeon panel warranty and the Enphase microinverter warranty survive, because they come from those manufacturers, not from SunPower. Register both under your own name now.

My roof leaks at a panel mount. Who fixes it?

Roof penetrations were under SunPower's workmanship warranty, which is gone. A roofer handles the leak; a licensed solar tech may need to lift panels first. Photograph everything before anyone touches it, and check your homeowner's policy.

Do I have to pay SunStrong to see my own production?

Not necessarily. Live numbers are free in their app; the history is what's paid. And the gateway on your wall will show a local app everything it records, for free, without any account. Whether $10 a month for a polished history view is worth it is up to you.

Someone is offering to "take over my SunPower warranty" for a fee.

Be careful. A wave of companies and lead-generation sites appeared after the bankruptcy. Registering the manufacturer warranties is free and you can do it yourself. Paying for monitoring is legitimate if it's Enphase's kit or a known service company; paying someone to "transfer" a warranty that already belongs to you is not.

Can I file a claim in the bankruptcy?

The claim deadlines in the SunPower case have passed. Recoveries for customer claims in a case like this are typically small or nothing. Your energy is better spent on the steps above.

What if I'm selling the house?

Buyers and their inspectors get nervous when they hear "SunPower." The Home Sale Packet exists for exactly this: the production verdict, the warranty map, who services the loan or lease, and the closing checklist, on one page the buyer can read.

Who is actually still here

SunStrong, for the app and the leases. Enphase, for the gateway kit and then free monitoring. Maxeon, for the panels. Palmetto offers free basic monitoring for any system in its app with paid service tiers. Independent licensed solar contractors will do a diagnostic visit for a quoted price. We don't take money from any of them. If your check comes back "likely a problem," you can ask us for a hand finding a vetted local company, and we tell you who it is before anyone calls you.